🎧 This is elevated event customer service

Creating an event is simple. After logging in to your dashboard, click on "Create Event" and follow the step-by-step wizard. You'll be able to add event details, set up ticket types, customize the checkout experience, and publish your event for sales in minutes.

Kikits Ticketing supports all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment methods like Apple Pay, Google Pay, and PayPal. You can choose which payment methods to enable for your events.

You can issue full or partial refunds from your event dashboard. Navigate to the "Orders" section, find the specific order, and click "Issue Refund." You can then select which tickets to refund and the refund amount. Refunds typically take 3-5 business days to process back to the attendee's original payment method.

You can create promotional pricing by going to your event settings and selecting "Promotions." From there, you can set up early bird pricing with specific dates, promo codes for discounts, or special pricing tiers. You can also create bundle discounts for attendees who purchase multiple tickets.

Kikits offers comprehensive reporting including sales summaries, attendance reports, revenue breakdowns, promotion code usage, and demographic information. You can export these reports in CSV or PDF format, or integrate with your own analytics tools using our API.

If attendees are having trouble accessing their tickets, it could be due to one of these common issues:

• Check that they're looking in the correct email account for the ticket confirmation
• Verify that the confirmation email wasn't filtered to spam/junk folders
• Ensure they're using the same email address used during purchase to log in
• Try resending the ticket confirmation from your admin dashboard

If you're having issues with the scanner app at event check-in:

• Ensure your device has a stable internet connection
• Check that you're using the latest version of the Kikits Scanner app
• Verify that the camera permissions are enabled for the app
• Try restarting the app or your device
• Ensure you're logged in with an account that has check-in permissions

If payments are failing during the checkout process:

• Check that your payment gateway settings are correctly configured
• Verify that your payment account is active and in good standing
• Ensure attendees are entering the correct billing information
• Check if there are any temporary outages with your payment processor
• Test the checkout flow yourself to identify any specific issues

If your custom email templates aren't sending or displaying correctly:

• Check that all merge tags are formatted correctly (e.g., {FIRST_NAME}, {EVENT_DATE})
• Verify that your email template has been saved and is activated
• Test send the email to yourself to preview before sending to attendees
• Ensure your email design is responsive and works on mobile devices
• Check that any images used have public URLs and are loading correctly